Well this is confusing, connected internet smart TV – Sony models discrepancy 

How was everyone’s holiday break? Christmas seems ages away already but one of the best Christmas present’s I got was staying at my parents and watching lots of great television on their new internet connected smart TV. Up until this point in time, all the internet connected TV I had tried to use was completely without subtitles support, or if it was there, I had yet to find the subtitled content. So imagine my surprise when I selected BBC iplayer to find an option to turn the subtitles on. Very exciting! It meant I could watch catch-up services via connected TV on a big high quality TV screen rather than a smaller PC screen or an even smaller laptop screen or smart phone. Here’s the photo I took illustrating BBC iplayer on an internet connected TV with subtitles options:

BBC iPlayer via connected TV with subtitles support

BBC iPlayer via connected TV with subtitles support – the ‘S’ symbol allows you to switch subtitles on or off

I too have a connected TV, and it too is a Sony model. A different model but only approx a year older than the model my parents bought. So I was hopeful that if I went into my connected internet TV settings and checked for a software upgrade that the next time I log into BBC iPlayer, I too would get the subtitles support. As soon as I got back home, this is exactly what I went to do. So imagine my disappointment when logging into iPlayer after the upgrade to find that I still do not have subtitles support. Worse than that, how confusing is it to consumers that different models from the same TV manufacturer (in this instance, Sony) appear to have different capabilities. My parents connected TV is a brand new model, I bought mine less than a year ago. It wasn’t cheap, and I feel like I want a refund. Or am I doing something wrong? It’s not that easy to know – how do I know I have the latest update? Also, there is no way for me to know prior to buying which models will provide me with the subtitle support. Sony cannot provide that information to me as it is probably down to the provider (in this instance the BBC). All in all it’s a bit of a mess. I don’t see that changing any time soon, and I’m not sure what the solution is. I can only hope that once internet connected or smart TV’s become the norm that there is consistent behaviour between models and manufacturers and the connected TV services provided on it – including its access services.

What are other people’s experiences so far with using connected TV services and accessing subtitles or captions? Please comment below.

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